In a notice to consumers, the giant telco`s ceo Bob Collymore stated, ''Contrary to the earlier announced outage period, M-Pesa services will only be unavailable for four hours starting Sunday July 16 from 12 a.m. to 4 a.m.'' ''We expect all services to be restored and M-Pesa to be fully functional following the process. We thank our customers for their continued support during this update,'' he added.
The upgrade begun on Saturday, 30th June is slated to go on for for three weeks in which new features will be added and some of the customer care services automated to rid customers of the need to call the customer care centre.
The final upgrade will be carried out on Saturday starting 10pm to Sunday 9.00 am in which all Mpesa and Mshwari services will not be available.
